TTEC-Vidoori Ventures, LLC

What We Do

Core Capabilities

A single, compliant partner covering the full spectrum—from omnichannel citizen services to cloud migration, DevSecOps, and advanced analytics.

📞

Federal Contact Center Operations

Voice, chat, email, and omnichannel delivery at national scale—purpose-built for the regulatory and security requirements of federal agencies.

🏛️

Citizen Services & Benefits Help Desks

High-volume, public-facing programs that require empathy, accuracy, and compliance—staffed and managed by experienced federal CX teams.

📊

Workforce Management & CX Analytics

Quality monitoring, forecasting, and analytics frameworks that improve service delivery and reduce operational costs across enterprise contact environments.

⚙️

Application Development & Modernization

End-to-end application lifecycle services—development, legacy modernization, API integration, and microservices architecture on federal platforms.

☁️

Cloud Architecture & Migration

FedRAMP-aligned cloud strategies across AWS, Azure, and GCP. From lift-and-shift migrations to cloud-native re-architecture for mission-critical workloads.

🧪

Test Automation & Section 508 Testing

Comprehensive quality engineering including automated regression, performance testing, and accessibility compliance under Section 508 and WCAG standards.

🔐

DevSecOps & RMF Support

Secure CI/CD pipelines with integrated compliance controls, ATO support, and RMF documentation aligned to NIST and agency-specific security frameworks.

📈

Data Management & Analytics

Enterprise data governance, real-time dashboards, and analytics platforms that turn agency data into actionable intelligence for leadership and operations teams.

Why TTV

Our Differentiators

The combination of two proven performers creates a joint venture unlike any other in the federal marketplace.

Scale + Specialization

TTEC brings national-scale contact center infrastructure and workforce depth. Vidoori brings elite federal IT modernization. Together, we offer what no single contractor can match.

Proven on High-Visibility Programs

Our team has delivered on some of the most visible, time-critical federal programs—including the 2020 Decennial Census and multi-hundred-million-dollar VA enterprise initiatives.

Mature Quality Framework

CMMI-aligned processes and ISO standards govern our delivery model, reducing risk and ensuring repeatable, auditable outcomes across every engagement.

Secure CX + IT Integration

We uniquely bridge the gap between citizen-facing CX platforms and backend federal IT systems—handling identity, security, and data flows in fully compliant, FedRAMP-ready architectures.

Past Performance

Notable Experience

Our team's combined record demonstrates performance at scale, across some of the nation's most demanding federal programs.

U.S. Census Bureau

2020 Decennial Census — Technical Integration

Delivered integration, testing, and digital response systems across 64+ interconnected systems—including the first-ever Internet Self Response platform. Zero downtime. Zero security breaches throughout Census operations.

64+ Integrated Systems · First Internet Self-Response

Department of Veterans Affairs

Enterprise Software Development & Deployment

Supported enterprise-level software development and deployment programs totaling more than $500M in value—delivering modern, scalable applications for veteran-facing services and internal VA operations.

$500M+ Program Value · Enterprise Scale

Federal & Regulated Clients (TTEC)

National-Scale Contact Center & CX Operations

TTEC's federal practice has managed national-scale contact center programs supporting millions of annual citizen interactions—with workforce management, quality assurance, and CX analytics embedded in every engagement.

Millions of Annual Citizen Interactions

Joint Venture Members

A purpose-built joint venture uniting two industry leaders to serve the full spectrum of federal IT and citizen engagement needs.

Managing Venturer

Vidoori, Inc.

Vidoori is a federal IT services firm specializing in application modernization, DevSecOps, cloud architecture, and quality engineering. With deep roots in census and data-intensive federal programs, Vidoori brings rigorous technical discipline and a proven record on high-stakes delivery.

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JV Partner

TTEC Government Solutions, LLC

TTEC Government Solutions is the federal arm of TTEC, a global customer experience company. TTEC delivers large-scale contact center operations, omnichannel citizen engagement, workforce management, and CX analytics for federal agencies and regulated industries nationwide.

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Credentials

Compliance & Certifications

Our delivery framework meets the requirements of the federal compliance landscape, from security frameworks to quality standards.

CMMI-aligned quality and process maturity framework
ISO standards-aligned delivery processes
NIST RMF & FedRAMP-ready security posture
Section 508 / WCAG accessibility compliance capability
AWS, Microsoft Azure & Google Cloud certified expertise
DevSecOps & Secure CI/CD pipeline implementation
ATO documentation and Risk Management Framework support

NAICS Codes

Contract Vehicles

TTEC-Vidoori Ventures is positioned to compete across a wide range of federal acquisition vehicles. Contact us for current vehicle availability and teaming inquiries.

Primary NAICS Codes

541512 — Computer Systems Design

541519 — Other Computer Related Services

518210 — Data Processing & Hosting

561422 — Telemarketing Bureaus

541511 — Custom Computer Programming

Business Designation

SBA Small Business Joint Venture

Get In Touch

More Information

For capability briefings, teaming inquiries, or contract vehicle questions, reach out to our business development team.